Difference between revisions of "Helpful information to know"

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(What to do when you get in)
m (RwDV@hampshire.edu moved page Need to know to Helpful information to know)
 
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Student Tickets: [http://sta.hampshire.edu http://sta.hampshire.edu]
 
Student Tickets: [http://sta.hampshire.edu http://sta.hampshire.edu]
  
IT Tickets: [http://ittix.hampshire.edu http://ittix.hampshire.edu]
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IT Tickets (for Faculty and Staff): [http://ittix.hampshire.edu http://ittix.hampshire.edu]
  
 
==Logins / where to find passwords==
 
==Logins / where to find passwords==
  
The usual username is 'labrats'.
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The usual DC username is 'labrats'.
The STA password can be found on the bottom of the printed staff list. (Take the first letter of each word!)
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The STA password can be found on the bottom of the whiteboard. There are never any spaces in passwords.
  
 
IT username on Windows computers is 'Administrator' and on Macs is 'Admin'.
 
IT username on Windows computers is 'Administrator' and on Macs is 'Admin'.
Ask Chris or Rae if you need the IT Admin password.
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Ask Rae or Kate if you run into a password you don't have but should.
  
==What to do when you get in==
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==Can't make your shift==
  
#Login to [http://sta.hampshire.edu http://sta.hampshire.edu].
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Post as soon as possible in the Slack channel and ask if someone can cover your shift.
#Read through '''ALL''' of the open tickets.
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#Check that all computers in the DC have a ticket and that all tickets have a computer.
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#*If there are tickets for loaned equipment, call the user. (Leave a message if they don't pickup.) And note it on the ticket.
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#*If any computers are unaccounted for or their ticket don't accurately reflect their status, email the listserv at [mailto:dc-sta@lists.hampshire.edu dc-sta@lists.hampshire.edu]. Include the user's name, the computer model, and the latest comment with a specific question for information.
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==Phone Messages==
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==HDD formats: What do they mean?==
  
Always include the following in your voicemail messages:
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===NTFS (New Technology File System)===
* Your name
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:Developed by Microsoft for the Windows operating system.
* Computer Diagnostic Center
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:Can be opened read-only by Mac file systems.
* We are open from 9am-4pm Monday-Friday
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:Most Linux systems (including Ubuntu) have read/write capabilities.
  
==Backups policy (naming!)==
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===HFS+ (Hierarchical File System Plus)===
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:Developed by Apple for the Macintosh operating system.
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:Windows systems can open a read-only version via Bootcamp.
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:Most Linux systems (including Ubuntu) have read/write capabilities for drives under 2 TB.
  
==List of HDDs and formats==
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===APFS (Apple File System)===
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:Developed by Apple, released in 2017.
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:For macOS High Sierra (10.13) and later
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:Optimized for flash and solid-state drive storage
  
==HDDs formats: What do they mean??==
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===FAT32 (File Allocation Table)===
  
==How to comment tickets==
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:Simple legacy filesystem.
 +
:4 GB file size limit without FAT+ extension.
 +
 
 +
===ext4 (Fourth Extended File System)===
 +
 
 +
:Journaling file system for Linux. Developed as a successor for ext3 after initially a series of backwards compatible extensions for ext3.
 +
 
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:Both Mac and Windows can usually open these read-only.
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 +
===Others===
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=====exFAT=====
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:Patented file system developed by Microsoft for flash drives.
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:Windows systems have full capabilities.
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:Mac systems since 10.6.5 have read/write/verify/repair capabilities.
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:There is an open-source Linux kernel module that supports the reading of exFAT, however it can not become an official part of Linux due to the patent status of exFAT.
 +
 
 +
 
 +
 
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If you'd like to read about other types of file systems, go visit [http://en.wikipedia.org/wiki/Comparison_of_file_systems wikipedia].

Latest revision as of 16:57, 1 February 2019

Websites

Student Tickets: http://sta.hampshire.edu

IT Tickets (for Faculty and Staff): http://ittix.hampshire.edu

Logins / where to find passwords

The usual DC username is 'labrats'. The STA password can be found on the bottom of the whiteboard. There are never any spaces in passwords.

IT username on Windows computers is 'Administrator' and on Macs is 'Admin'. Ask Rae or Kate if you run into a password you don't have but should.

Can't make your shift

Post as soon as possible in the Slack channel and ask if someone can cover your shift.

HDD formats: What do they mean?

NTFS (New Technology File System)

Developed by Microsoft for the Windows operating system.
Can be opened read-only by Mac file systems.
Most Linux systems (including Ubuntu) have read/write capabilities.

HFS+ (Hierarchical File System Plus)

Developed by Apple for the Macintosh operating system.
Windows systems can open a read-only version via Bootcamp.
Most Linux systems (including Ubuntu) have read/write capabilities for drives under 2 TB.

APFS (Apple File System)

Developed by Apple, released in 2017.
For macOS High Sierra (10.13) and later
Optimized for flash and solid-state drive storage

FAT32 (File Allocation Table)

Simple legacy filesystem.
4 GB file size limit without FAT+ extension.

ext4 (Fourth Extended File System)

Journaling file system for Linux. Developed as a successor for ext3 after initially a series of backwards compatible extensions for ext3.
Both Mac and Windows can usually open these read-only.

Others

exFAT
Patented file system developed by Microsoft for flash drives.
Windows systems have full capabilities.
Mac systems since 10.6.5 have read/write/verify/repair capabilities.
There is an open-source Linux kernel module that supports the reading of exFAT, however it can not become an official part of Linux due to the patent status of exFAT.


If you'd like to read about other types of file systems, go visit wikipedia.