DC Policies
Borrowing
We do not loan anything to students. This includes dongles, chargers, computers, etc. If anyone has any questions please direct them to Gavin or Rae.
Warranties
If a computer is under warranty, DO NOT OPEN IT. Most warranties are voided if opened by someone who is not certified. To check the warranty status of a computer use the following links.
Apple- https://selfsolve.apple.com/agreementWarrantyDynamic.do
Dell (Alienware)- http://www.dell.com/support/home/us/en/04/Products/?IsTag=False&IsInvalidSelection=False
HP- http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en
Toshiba- http://support.toshiba.com/warranty
Lenovo- http://support.lenovo.com/en_US/product-service/warranty-status/default.page?
Acer- http://www.acer.com.sg/ac/en/SG/content/sg-check-product-warranty-expiry
If the issue is software installation, drivers, or some other software-related issue, we can work on it. Most of these are short problems, so the machine does not stay in the DC for very long. If a warrantied computer is staying in the office, clearly mark it as a warranty computer and make a note not to open it.
Operating Systems
We do not reinstall Operating Systems, unless the student has the installation disks that came with the computer.
- Do not wipe the computer unless you know they have those disks
- As for Macs we can install Mavericks and above with the students Apple ID
Backups
Ask the students if there is any particular folder/files that they need backed up. Try to avoid backing up a students entire computer unless it is necessary. Let the student know we erase all backups after 1 month
Signs, Key, and Locking
Anytime you leave the DC unattended (no other student worker in the room) shut the door. Do not leave students who are not workers alone in the space.
If you'll be back in a couple of minutes (bathroom, bridge, etc.), you should leave a note. If it's the end of your shift and the next person hasn't shown up yet, flip the sign to 'Sorry, we're closed'.
