DC Policies

Borrowing

We do not loan anything to students. This includes dongles, chargers, computers, etc. If anyone has any questions please direct them to Gavin or Rae.

Warranties

If a computer is under warranty, DO NOT OPEN IT, direct them to one of the computer repair shops in the area. Most warranties are voided if opened by someone who is not certified. To check the warranty status of a computer use the following links.

Apple- https://selfsolve.apple.com/agreementWarrantyDynamic.do

Dell (Alienware)- http://www.dell.com/support/home/us/en/04/Products/?IsTag=False&IsInvalidSelection=False

HP- http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en

Toshiba- http://support.toshiba.com/warranty

Lenovo- http://support.lenovo.com/en_US/product-service/warranty-status/default.page?

Acer- http://www.acer.com.sg/ac/en/SG/content/sg-check-product-warranty-expiry

If the issue is software installation, drivers, or some other software-related issue, we can work on it. Most of these are short problems, so the machine does not stay in the DC for very long. If a warrantied computer is staying in the office, clearly mark it as a warranty computer and make a note not to open it.

Operating Systems

Reinstalling the OS is a last resort option.

Steps to take when thinking about reinstalling an OS

1. Ask user for permission to wipe the drive
2. Ask user for their product key (If they don't have it we can not reinstall the OS)
3. Ask Gavin to make sure there are no other options

Backups

Ask the students if there is any particular folder/files that they need backed up. Try to avoid backing up a students entire computer unless it is necessary. Let the student know we erase all backups after 1 month

Signs, Key, and Locking

Anytime you leave the DC unattended (no other student worker in the room) shut the door. Do not leave students who are not workers alone in the space.

If you'll be back in a couple of minutes (bathroom, bridge, etc.), you should leave a note. If it's the end of your shift and the next person hasn't shown up yet, flip the sign to 'Sorry, we're closed'.